Delete Your Account

Request deletion of your account and data

We respect your privacy and your right to delete your account. If you'd like to remove your TellBill account and associated data, we're here to help. This page explains how to request account deletion and what happens next.

How to Request Account Deletion

To delete your TellBill account, please follow these simple steps:

  1. Send an email to theonyekachithompson@gmail.com
  2. Use the subject line: "Account Deletion Request"
  3. Include your registered email address in the message body so we can verify your identity

We'll review your request and process it promptly. For security purposes, we may ask you to verify your identity before proceeding.

What Data Will Be Deleted

When you request account deletion, the following data associated with your account will be removed:

  • Personal information (name, email address, phone number)
  • Invoice and billing data
  • Payment method information
  • Uploaded files (receipts, images, documents)
  • Voice recordings and transcriptions
  • Subscription and plan history
  • All project and client information

This action is permanent and cannot be undone. Please ensure you have backed up any important data before requesting deletion.

Data Retention Policy

While most data is deleted immediately upon request processing, please note:

  • Financial records: Some transaction and payment records may be retained for 90 days for accounting and tax compliance purposes
  • Legal records: Records may be retained as required by applicable laws and regulations
  • Final deletion: After the retention period expires, all remaining data is permanently deleted from our servers
  • Backups: Data may remain in automated backups for up to 30 days before being permanently purged
Important: We comply with data deletion requirements under GDPR, CCPA, and other applicable privacy laws. Upon request, we can provide confirmation of deletion in writing.

Processing Time

Once we receive your account deletion request:

  • Verification: We'll verify your identity (usually within 2 business days)
  • Processing: Your account and data will be deleted within 7 business days of verification
  • Confirmation: We'll send you an email confirming the deletion has been completed

Requests are processed during business days. Weekend and holiday requests may take longer to process.

Contact & Support

If you have any questions about account deletion or our data policies, please reach out:

Request Account Deletion

Privacy & Data Protection

At TellBill, we take your privacy seriously. For more information about how we handle your data, please refer to our: