Privacy Policy

Last updated: March 2026

1. Introduction

TellBill ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (the "Service").

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide Directly

Account Information: Email address, name, phone number, company details, business address
Profile Information: Company logo, website, tax ID, payment settings
Invoice Data: Client names, addresses, project details, payment information
Communication Data: Messages sent through our support channels
Payment Information: Processed securely through Stripe and RevenueCat (we do not store card details)

2.2 Information Collected Automatically

Device Information: Device type, operating system, app version, unique identifiers
Usage Data: Features used, frequency of use, actions performed, time spent in app
Location Data: Approximate location based on IP address (not precise GPS)
Analytics Data: Via Sentry and analytics services to track performance and errors
Voice Data: Only stored locally on your device when using voice-to-invoice feature

3. How We Use Your Information

We use collected information for the following purposes:

Providing, maintaining, and improving our Service
Processing invoices and managing your account
Sending transactional emails (invoice confirmations, payment reminders)
Sending marketing communications (with your consent)
Personalizing your experience
Detecting and preventing fraud and abuse
Complying with legal and regulatory obligations
Analyzing usage patterns to improve features and functionality
Customer support and troubleshooting

4. Data Sharing & Third Parties

We do not sell your personal data. However, we may share information with:

Payment Processors: Stripe, RevenueCat (for billing)
Email Service: Resend (for transactional emails)
SMS Providers: Twilio (for SMS reminders with consent)
Analytics: Sentry (error tracking), Firebase (analytics)
Customer Support: Intercom (for chat support)
Legal Requirements: When required by law or court orders

All third-party partners are contractually obligated to maintain data confidentiality and use data only for the purposes we specify.

5. Data Security

TellBill implements industry-standard security measures to protect your data:

End-to-end encryption for sensitive communications
HTTPS/TLS encryption for all data in transit
PostgreSQL database with encrypted backups
Regular security audits and penetration testing
Access controls and role-based permissions
No storage of credit card information (delegated to Stripe)
Sentry integration for real-time error monitoring and security alerts

            Note: While we strive to protect your data, no security system is impenetrable. 
            We encourage you to use strong passwords and keep your login credentials confidential.
        

6. Data Retention

We retain your data for as long as necessary to provide our Service and comply with legal obligations:

Active Accounts: Data retained while account is active
Account Deletion: After 30 days of account deletion, data is permanently removed
Backups: Backup copies are retained for 90 days for disaster recovery
Legal Hold: Data may be retained if legally required

7. GDPR Compliance (EU Users)

If you are a resident of the European Union, the following additional rights apply:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate data
Right to Erasure: Request deletion of your data ("right to be forgotten")
Right to Restrict Processing: Limit how we use your data
Right to Portability: Export your data in a portable format
Right to Object: Opt out of marketing communications
Right to Lodge a Complaint: Contact your local data protection authority

Legal Basis: We process your data based on: (1) Your consent, (2) Contract performance, (3) Legal compliance, (4) Legitimate business interests.

8. Cookies & Tracking Technologies

TellBill uses cookies and similar technologies to:

Remember your login information (session cookies)
Track analytics and usage patterns
Improve user experience
Personalize content and recommendations

You can control cookies through your browser settings. Disabling cookies may affect app functionality.

9. Children's Privacy

TellBill is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover such information, we will delete it immediately.

10. Your Rights & Choices

Marketing Emails: Click "Unsubscribe" in any email
SMS Notifications: Reply "STOP" to opt out
Account Data: Access or download your data via account settings
Account Deletion: Request account deletion at support@tellbill.com

11. Data Processing & Compliance

TellBill complies with:

GDPR (General Data Protection Regulation)
CCPA (California Consumer Privacy Act)
PIPEDA (Canada's Personal Information Protection and Electronic Documents Act)
Industry-specific regulations for financial data

12. International Data Transfers

Your data may be processed and stored on servers located in the United States. By using TellBill, you consent to the transfer of your information to countries outside your country of residence.

13. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

Email: privacy@tellbill.com
Mailing Address: TellBill, Inc. | Support Team | United States
Response Time: We will respond within 30 days

14. Policy Changes

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" timestamp. Continued use of the Service constitutes acceptance of the updated policy.